Danielle D. van Jaarsveld

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

Danielle D. van Jaarsveld, David Douglas Walker, Daniel P. Skarlicki · Journal of Management · 2010 · 497 citations

Customer Satisfaction, Emotional Exhaustion, Human Resource Management +16

Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.

Daniel P. Skarlicki, Danielle D. van Jaarsveld, David Douglas Walker · Journal of Applied Psychology · 2008 · 454 citations

Customer Satisfaction, Social Psychology, Moral Issue +19

Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.

David Douglas Walker, Danielle D. van Jaarsveld, Daniel P. Skarlicki · Journal of Applied Psychology · 2013 · 240 citations

Customer Experience, Customer Satisfaction, Incivility Encounter +23

Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.

Daniel P. Skarlicki, Danielle D. van Jaarsveld, Ruodan Shao et al. · Journal of Applied Psychology · 2015 · 115 citations

Customer Experience, Customer Satisfaction, Supervisor Justice +19

From Employee-experienced High-involvement Work System to Innovation: An Emergence-based Human Resource Management Framework

Yixuan Li, Mo Wang, Danielle D. van Jaarsveld et al. · Academy of Management Journal · 2017 · 103 citations

Education, Work Organization, Human Resource Management +16