David Douglas Walker

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

Danielle D. van Jaarsveld, David Douglas Walker, Daniel P. Skarlicki · Journal of Management · 2010 · 504 citations

Management, Organizational Behavior, Psychology +12

Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.

Daniel P. Skarlicki, Danielle D. van Jaarsveld, David Douglas Walker · Journal of Applied Psychology · 2008 · 467 citations

Social Sciences, Organizational Behavior, Social Psychology +15

Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.

David Douglas Walker, Danielle D. van Jaarsveld, Daniel P. Skarlicki · Journal of Applied Psychology · 2013 · 243 citations

Social Sciences, Organizational Behavior, Psychology +13

Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility.

David Douglas Walker, Danielle D. van Jaarsveld, Daniel P. Skarlicki · Journal of Applied Psychology · 2016 · 102 citations

Social Sciences, Psychology, Social Psychology +16

Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?

Danielle D. van Jaarsveld, David Douglas Walker, Simon Lloyd D. Restubog et al. · Journal of Service Research · 2019 · 49 citations

Management, Organizational Behavior, Psychology +15