Concepedia

Elisabeth Urrutia

EU

1

Publications

23

Citations

1

H-Index

2017

Active since

Affiliations

Mondragon Unibertsitatea(Current)

Elisabeth Urrutia is an author at Mondragon Unibertsitatea specializing in service quality, customer satisfaction, and service design.

Top concepts

Publications per year

2017–2017

1

Publications

1

Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry

Ion Iriarte, Alazne Alberdi, Elisabeth Urrutia et al. · The Design Journal · 2017 · 23 citations · Full text

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