Anneli Douglas

An application of the airport service quality model in South Africa

Berendien Lubbe, Anneli Douglas, Julia Zambellis · Journal of Air Transport Management · 2010 · 92 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +9

The impact of rhino poaching on tourist experiences and future visitation to National Parks in South Africa

Berendien Lubbe, Du Preez, Anneli Douglas et al. · Current Issues in Tourism · 2017 · 33 citations

Identifying value conflicts between stakeholders in corporate travel management by applying the soft value management model: A survey in South Africa

Anneli Douglas, Berendien Lubbe · Tourism Management · 2006 · 32 citations

Customer Satisfaction, Tourism Management, Stakeholder Management +12

The potential contribution of environmental impact assessment (EIA) to responsible tourism: The case of the Kruger National Park

Jenny Pope, Jan-Albert Wessels, Anneli Douglas et al. · Tourism Management Perspectives · 2019 · 32 citations · Full text

Tourism Management, Engineering, Responsible Tourism +10

Activities as the critical link between motivation and destination choice in cultural tourism

Anneli Douglas, Gijsbert Hoogendoorn, Greg Richards · Journal of Hospitality and Tourism Insights · 2023 · 32 citations · Full text

Customer Satisfaction, Culture, Destination Choice +14