Xingping Cao

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

Xingyang Lv, Yufan Yang, Dazhi Qin et al. · Computers in Human Behavior · 2021 · 313 citations

Business, Hospitality Management, Marketing +17

Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting

Yue Song, Mengying Zhang, Jiajing Hu et al. · International Journal of Hospitality Management · 2022 · 160 citations

Engineering, Hospitality Management, Organizational Behavior +17

The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences

Gefen Zhou, Yan Liu, Jiajing Hu et al. · Journal of Hospitality and Tourism Management · 2023 · 105 citations

Management, Social Psychology, Tourism Management +15

Does ostracism impede Chinese tourist self-disclosure on WeChat? The perspective of social anxiety and self-construal

Xingping Cao, Zeyuan Luo, Junlin Qiu et al. · Journal of Hospitality and Tourism Management · 2022 · 35 citations · Full text

Social Sciences, Psychology, Social Psychology +5

An Integrative Model of Tourists’ Pro-Environmental Behavior Based on the Dual Path of Rational Planning and Embodied Emotion

Xingping Cao, Junlin Qiu, Leyu Wang et al. · International Journal of Environmental Research and Public Health · 2022 · 30 citations · Full text

Management, Tourism Management, Environmental Attitudes +12