Concepedia

Lai‐Yu Cheng

LC

10

Publications

323

Citations

10

H-Index

2005

Active since

Affiliations

National Taiwan University of Science and Technology(Current)

Chung Yuan Christian University

Chihlee Institute of Technology

Lai‐Yu Cheng is an author at National Taiwan University of Science and Technology specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionMarketingService QualityTotal Quality ManagementEngineeringService DesignHuman ResourcesStrategic Management

Publications per year

2005–2021

10

Publications

10

Using integrated quality assessment for hotel service quality

Ching‐Chow Yang, Yung‐Tsan Jou, Lai‐Yu Cheng · Quality & Quantity · 2009 · 83 citations

Total Quality Management, Customer Satisfaction, Service Quality +6

Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision

Hsiu-Yu Teng, Lai‐Yu Cheng, Chien-Yu Chen · International Journal of Hospitality Management · 2021 · 53 citations

Job Satisfaction, Moderated Mediation Model, Management +13

A study of implementing Balanced Scorecard (BSC) in non-profit organizations: A case study of private hospital

Ching‐Chow Yang, Lai‐Yu Cheng, Chih‐Wei Yang · Human Systems Management · 2005 · 34 citations

Total Quality Management, Engineering, Private Hospital +18

Strategic-Pricing Policy Based on Analysis of Service Attributes

Ching‐Chow Yang, Lai‐Yu Cheng, Dylan Sung et al. · Cornell Hospitality Quarterly · 2009 · 31 citations

Customer Satisfaction, Pricing, Service Items +17

Product attributes and user experience design: how to convey product information through user-centered service

Chiuhsiang Joe Lin, Lai‐Yu Cheng · Journal of Intelligent Manufacturing · 2015 · 25 citations

Experience Design, Customer Satisfaction, Customer Experience +14

Rows per page

1–5 of 10