Vicky Thuy-Uyen Tong is an author at Dartmouth Hospital specializing in business, customer service, and customer satisfaction.
Top concepts
BusinessMarketingManagementCustomer ServiceConsumer BehaviorConsumer ResearchMarketing InsightsCustomer SatisfactionHospitality MarketingConsumer Decision Making
Publications per year
2007–2007
1
1
Back From the Brink: Why Customers Stay
Mark Colgate, Vicky Thuy-Uyen Tong, Christina Kwai Choi Lee et al. · Journal of Service Research · 2007 · 109 citations
Service Provider, Customer Satisfaction, Customer Experience +15
Rows per page
1–1 of 1