Concepedia

Michel Rod

MR

Statistics

Publications

48

Citations

2.3K

H-Index

28

Active since

1989

Affiliations

Carleton University(Current)

Victoria University of Wellington

American University of Sharjah

University of New Brunswick

University of Calgary

Michel Rod is an author at Carleton University specializing in business, management, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionOrganizational BehaviorHuman ResourcesBusiness StrategyStrategic ManagementOrganizational CommunicationConsumer Research

Publications per year

1989–2022

48

Publications

48

The Market Potential of Grape Waste Alternatives

Kyle Dwyer, Farah Hosseinian, Michel Rod · Journal of Food Research · 2014 · 291 citations · Full text

Engineering, Agricultural Economics, Nutraceutical Production +19

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction

Michel Rod, Nicholas J. Ashill, Jinyi Shao et al. · Marketing Intelligence & Planning · 2009 · 190 citations

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +12

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

Nicholas J. Ashill, Michel Rod, Janet Carruthers · Journal of Strategic Marketing · 2008 · 155 citations

Job Satisfaction, Customer Satisfaction, Work Attitude +14

Burnout processes in non-clinical health service encounters

Nicholas J. Ashill, Michel Rod · Journal of Business Research · 2010 · 100 citations

Nursing, Burnout, Patient Safety +5

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Nicholas J. Ashill, Michel Rod, Peter Thirkell et al. · Journal of Services Marketing · 2009 · 95 citations

Customer Satisfaction, Job Resourcefulness, Job Performance +20

Rows per page

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