Concepedia

Jie Wu

JW

Statistics

Publications

10

Citations

285

H-Index

10

Active since

2022

Affiliations

Dalian University of Technology(Current)

Hong Kong Polytechnic University

Jie Wu is an author at Dalian University of Technology specializing in marketing, customer satisfaction, and customer experience management.

Publications per year

2022–2024

10

Publications

10

What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments

Jie Wu, Narisa Zhao · Journal of Hospitality Marketing & Management · 2022 · 52 citations

Business, Hospitality Management, Marketing +17

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Tong Yang, Jie Wu, Junming Zhang · International Journal of Contemporary Hospitality Management · 2023 · 45 citations

Business, Computer Science, Hospitality Management +17

Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective

Jie Wu, Tong Yang · Journal of Destination Marketing & Management · 2023 · 35 citations

Management, Marketing, Tourism Management +16

Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews

Jie Wu, Tong Yang, Zhiwei Zhou et al. · International Journal of Hospitality Management · 2023 · 33 citations

Management, Hospitality Management, Marketing +17

Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews

Jie Wu, Narisa Zhao, Tong Yang · Journal of Business Research · 2023 · 29 citations

Computing, Computer Science, Information Systems +16

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