Tong Yang

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Tong Yang, Jie Wu, Junming Zhang · International Journal of Contemporary Hospitality Management · 2023 · 41 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +26

Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews

Jie Wu, Tong Yang, Zhiwei Zhou et al. · International Journal of Hospitality Management · 2023 · 32 citations

Customer Satisfaction, Consumer Research, Hospitality +16

Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective

Jie Wu, Tong Yang · Journal of Destination Marketing & Management · 2023 · 30 citations

Customer Satisfaction, Sustainable Rural Tourism, Tourism Management +9

Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews

Jie Wu, Narisa Zhao, Tong Yang · Journal of Business Research · 2023 · 25 citations

Computational Social Science, Engineering, Information Retrieval +14

How to prioritize perceived quality attributes from consumers' perspective? Analysis through social media data

Tong Yang, Yanzhong Dang, Jiangning Wu · Electronic Commerce Research · 2023 · 18 citations

Total Quality Management, Customer Satisfaction, Social Media +13