Petranka Kelly

Publications

119

Citations

H-Index

2013

Active since

Affiliations

Russian State Agrarian Correspondence University(Current)

Petranka Kelly is an author at Russian State Agrarian Correspondence University specializing in hospitality management, user experience, and business.

Top concepts

BusinessMarketingManagementUser ExperienceHospitality IndustryCustomer SatisfactionHospitality ManagementTourismDigital MarketingMarketing Insights

Publications per year

2013–2019

Publications

Customer Roles in Self-Service Technology Encounters in a Tourism Context

Petranka Kelly, Jennifer Lawlor, Michael S. Mulvey · Journal of Travel & Tourism Marketing · 2016 · 89 citations · Full text

Customer Experience, Customer Satisfaction, Tourism Management +21

Adding or destroying value? User experiences of tourism self-service technologies

Petranka Kelly, Jennifer Lawlor · Journal of Hospitality and Tourism Insights · 2019 · 20 citations

Customer Experience, Customer Satisfaction, Tourism Management +20

Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments

Petranka Kelly, Jennifer Lawlor, Michael S. Mulvey · International Journal of Electronic Customer Relationship Management · 2013 · 10 citations · Full text

Customer Experience, Customer Satisfaction, Self-service Technology Usage +21

Rows per page

1–3 of 3