International Journal of Electronic Customer Relationship Management

New determinants of ease of use and perceived usefulness for mobile banking adoption

Syed Ali Raza, Amna Umer, Nida Shah · 2017 · 159 citations

Business, Information Systems, Information Technology +16

Web 2.0 in the CRM domain: defining social CRM

Robbert Faase, Remko Helms, Marco Spruit · 2011 · 117 citations

Business, Marketing, Marketing Management +8

Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan

Syeda Marium Mehmood, Arsalan Najmi · 2017 · 90 citations

Business, Information Systems, Marketing +14

New determinants of ease of use and perceived usefulness for mobile banking adoption

Syed Ali Raza, Amna Umer, Nida Shah · 2017 · 80 citations

Business, Information Systems, Information Technology +16

The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country

Arshian Sharif, Syed Ali Raza · 2017 · 77 citations

Business, Management Information Systems, Marketing +17