Concepedia
Statistics
Publications
8
Citations
453
H-Index
Active since
2006
Affiliations
Bocconi University(Current)
SKEMA Business School
Alessandro Arbore is an author at Bocconi University specializing in management, marketing, and consumer research.
Top concepts
MarketingManagementConsumer ResearchCustomer SatisfactionBusinessConsumer BehaviorTechnologyCommunicationService QualityUser Experience
Publications per year
2006–2017
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
Alessandro Arbore, Bruno Busacca · Journal of Retailing and Consumer Services · 2009 · 143 citations
Customer Experience, Customer Satisfaction, Service Quality +7
Broadband Divide Among SMEs
Alessandro Arbore, Andrea Ordanini · International Small Business Journal Researching Entrepreneurship · 2006 · 67 citations
Digital Business, Innovation Adoption, Technology Adoption +17
The Role of Signaling Identity in the Adoption of Personal Technologies
Alessandro Arbore, Isabella Soscia, Richard P. Bagozzi · Journal of the Association for Information Systems · 2014 · 64 citations · Full text
Rejuvenating importance‐performance analysis
Alessandro Arbore, Bruno Busacca · Journal of service management · 2011 · 64 citations
Marketing Analytics, Customer Satisfaction, Digital Marketing +20
Loyalty program structure and consumers' perceptions of status: Feeling special in a grocery store?
Alessandro Arbore, Zachary Estes · Journal of Retailing and Consumer Services · 2013 · 59 citations
Loyalty Program Structure, Customer Satisfaction, Customer Experience +9
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