Concepedia

S. Thomas Foster

ST

18

Publications

1.1K

Citations

15

H-Index

1992

Active since

Affiliations

Boise State University(Current)

Brigham Young University

University of Missouri

Middle Tennessee State University

University of Cincinnati

S. Thomas Foster is an author at Boise State University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessCustomer SatisfactionTotal Quality ManagementEngineeringQuality ControlMarketingQuality SystemsStrategic ManagementOperations Management

Publications per year

1992–2014

18

Publications

18

Towards an understanding of supply chain quality management

S. Thomas Foster · Journal of Operations Management · 2007 · 275 citations

Total Quality Management, Customer Satisfaction, Management +13

The impact of customer contact on environmental initiatives for service firms

S. Thomas Foster, Scott E. Sampson, Steven C. Dunn · International Journal of Operations & Production Management · 2000 · 175 citations

Customer Satisfaction, Environmental Performance, Natural Environment +20

The influence of human resource practices on empowerment and employee perceptions of management commitment to quality

Larry W. Howard, S. Thomas Foster · Journal of Quality Management · 1999 · 95 citations

Employee Perceptions, Employee Involvement, Human Resource Practices +11

Towards a better understanding of supply chain quality management practices

S. Thomas Foster, Cynthia Wallin, Jeffrey A. Ogden · International Journal of Production Research · 2010 · 85 citations

Total Quality Management, Customer Satisfaction, Quality Tools +18

Does Six Sigma Improve Performance?

S. Thomas Foster · Quality Management Journal · 2007 · 80 citations

Total Quality Management, Six Sigma Programs, Performance Studies +11

Rows per page

1–5 of 18