Younggeun Park

Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail

Xueting Zhang, Younggeun Park, Jaejin Park et al. · Journal of Retailing and Consumer Services · 2023 · 40 citations

Customer Experience, Customer Satisfaction, Omnichannel Logistics +11

The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention

Yang Liu, Younggeun Park, Huizhong Wang · Journal of Retailing and Consumer Services · 2024 · 20 citations

Customer Satisfaction, Online Customer Behavior, Behavioral Decision Making +14

Perceived Consumer Value of Omni-Channel Service Attributes in Japan and Korea

Renee B. Kim, Takeshi Matsui, Younggeun Park et al. · Engineering Economics · 2019 · 17 citations · Full text

Customer Satisfaction, Ahp Framework, Consumer Uncertainty +21

The effect of personal innovativeness on customer journey experience and reuse intention in omni-channel context

Xueting Zhang, Younggeun Park, Jaejin Park · Asia Pacific Journal of Marketing and Logistics · 2023 · 15 citations

Customer Experience, Customer Satisfaction, Digital Marketing +24