Norma Harrison

An international study of quality improvement approach and firm performance

Everett E. Adam, Lawrence M. Corbett, Benito E. Flores et al. · International Journal of Operations & Production Management · 1997 · 319 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +14

Antecedents to supplier integration in the automotive industry: A multiple‐case study of foreign subsidiaries in China

Martin Lockström, Joachim Schadel, Norma Harrison et al. · Journal of Operations Management · 2009 · 183 citations

Supply Chain Performance, Automotive Industry, Industrial Organization +21

A collaborative approach to maintaining optimal inventory and mitigating stockout risks during a pandemic: capabilities for enabling health-care supply chain resilience

Derek Friday, David A. Savage, Steven A. Melnyk et al. · Journal of Humanitarian Logistics and Supply Chain Management · 2021 · 111 citations · Full text

World Health Organization, Supply Chain Risk, Health Supply Chain +26

Leveraging customer knowledge to enhance process innovation

Hung Nguyen, Norma Harrison · Business Process Management Journal · 2018 · 38 citations

Service Innovation, Innovation Management, Competitive Advantage +18

A study of quality management practices and performance in Asia and the South Pacific

Lawrence M. Corbett, Everett E. Adam, Norma Harrison et al. · International Journal of Production Research · 1998 · 35 citations

Total Quality Management, Engineering, Quality Management Systems +17