Concepedia

Raíssa Corrêa de Carvalho

RC

6

Publications

161

Citations

6

H-Index

2012

Active since

Affiliations

Universidade Federal de Pernambuco(Current)

Raíssa Corrêa de Carvalho is an author at Universidade Federal de Pernambuco specializing in marketing, customer satisfaction, and management.

Top concepts

MarketingManagementCommunicationCustomer SatisfactionDesignBusinessEducationErgonomicsTechnologyEngineering

Publications per year

2012–2022

6

Publications

6

Customer loyalty approach based on CRM for SMEs

Marcella Brito Galvão, Raíssa Corrêa de Carvalho, Lucas Ambrósio Bezerra de Oliveira et al. · Journal of Business and Industrial Marketing · 2018 · 56 citations

Total Quality Management, Customer Satisfaction, Customer Experience +19

SERVBIKE: Riding customer satisfaction of bicycle sharing service

Heictor Correia Maioli, Raíssa Corrêa de Carvalho, Denise Dumke de Medeiros · Sustainable Cities and Society · 2019 · 36 citations

Customer Experience, Customer Satisfaction, Service Research +6

Assessing quality of air transport service: a comparative analysis of two evaluation models

Raíssa Corrêa de Carvalho, Denise Dumke de Medeiros · Current Issues in Tourism · 2020 · 33 citations

A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements

Raíssa Corrêa de Carvalho, Denise Dumke de Medeiros · Total Quality Management & Business Excellence · 2021 · 15 citations

Ergonomic and usability analysis on a sample of automobile dashboards

Raíssa Corrêa de Carvalho, Marcelo M. Soares · Work · 2012 · 11 citations · Full text

Engineering, Education, Automobile Dashboards +21

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