Concepedia

Stephen Immerwahr

SI

Statistics

Publications

6

Citations

696

H-Index

6

Active since

2004

Affiliations

Baruch College(Current)

Stephen Immerwahr is an author at Baruch College specializing in public policy, survey methodology, and performance measurement systems.

Top concepts

Public PolicyBusinessUrban PolicyPolicy AnalysisSocial SciencesUrban EconomicsSurvey MethodologyCustomer SatisfactionPerformance MeasurementPolitics

Publications per year

2004–2014

6

Publications

6

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr et al. · Public Administration Review · 2004 · 263 citations

Customer Experience, Customer Satisfaction, Consumer Research +19

IMPORTANCE‐PERFORMANCE ANALYSIS OF CITIZEN SATISFACTION SURVEYS

Gregg G. Van Ryzin, Stephen Immerwahr · Public Administration · 2007 · 126 citations

Local Governance, Customer Satisfaction, Public Policy +13

Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey

Gregg G. Van Ryzin, Stephen Immerwahr, Stan Altman · Public Administration Review · 2008 · 119 citations · Full text

Organizations, Urban Health, Program Implementation +24

Explaining the Race Gap in Satisfaction with Urban Services

Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr · Urban Affairs Review · 2004 · 89 citations

Ethnicity, Race Gap, Education +17

Construct Validity of a Single-Item, Self-Rated Question of Diet Quality

Erikka Loftfield, Stella S. Yi, Stephen Immerwahr et al. · Journal of Nutrition Education and Behavior · 2014 · 72 citations

Food Choice, Nutrition, Health Policy +8

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