Douglas Muzzio

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr et al. · Public Administration Review · 2004 · 263 citations

Customer Experience, Customer Satisfaction, Consumer Research +19

Explaining the Race Gap in Satisfaction with Urban Services

Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr · Urban Affairs Review · 2004 · 89 citations

Ethnicity, Race Gap, Education +17

Dial-In Democracy: Talk Radio and the 1994 Election

Louis Bolce, Gerald De Maio, Douglas Muzzio · Political Science Quarterly · 1996 · 51 citations

Political Process, Political Polarization, Political Behavior +17

On the Size of the City Council: Finding the Mean

Douglas Muzzio, Tim Tompkins · Proceedings of the Academy of Political Science · 1989 · 41 citations

City Council, Law, Administrative Law +17

Factors Related to Self-Sufficiency in a Distressed Public Housing Community

Gregg G. Van Ryzin, Michelle Ronda, Douglas Muzzio · Journal of Urban Affairs · 2001 · 22 citations

Quality Of Life, Public Welfare, Housing Management +26