Concepedia

Anita Seth

AS

2

Publications

93

Citations

2

H-Index

2006

Active since

Affiliations

Indian Institute of Technology Delhi(Current)

Anita Seth is an author at Indian Institute of Technology Delhi specializing in total quality management, customer satisfaction, and communication.

Top concepts

BusinessMarketingManagementCommunicationService QualityCustomer SatisfactionTotal Quality ManagementReliabilityMobile ComputingMobile Marketing

Publications per year

2006–2008

2

Publications

2

<i>Managing the Customer Perceived Service Quality for Cellular Mobile Telephony: An Empirical Investigation</i>

Anita Seth, Kirankumar S. Momaya, Hitesh Gupta · Vikalpa The Journal for Decision Makers · 2008 · 59 citations · Full text

Total Quality Management, Customer Satisfaction, Service Assurance +17

Quality of service parameters in cellular mobile communication

Anita Seth, Hari M. Gupta, Kirankumar S. Momaya · International Journal of Mobile Communications · 2006 · 34 citations

Total Quality Management, Customer Satisfaction, Service Quality +15

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