Sarfraz Ahmed Dakhan

Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping

Sikandar Ali Qalati, Esthela Galván-Vela, Wenyuan Li et al. · Cogent Business & Management · 2021 · 378 citations · Full text

Promoting environmental performance through corporate social responsibility in controversial industry sectors

Nisar Ahmed Channa, Tahir Hussain, Gian Luca Casali et al. · Environmental Science and Pollution Research · 2021 · 64 citations

Environmental Performance, Engineering, Controversial Industry Sectors +14

Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity

Munwar Hussain Pahi, Umair Ahmed, Abdullah Zafar Sheikh et al. · SAGE Open · 2020 · 39 citations · Full text

Total Quality Management, Customer Satisfaction, Transformational Leadership +22

Critical Factors of Reacquainting Consumer Trust in E-Commerce

Mingyue Fan, Victoria Ammah, Sarfraz Ahmed Dakhan et al. · Journal of Asian Finance Economics and Business · 2021 · 18 citations · Full text

Trust Metric, Customer Satisfaction, Online Customer Behavior +10

The Reinvesting Impact of Promotional Activity and Store Atmosphere on Impulse Buying Behavior: The Mediating Role of Payment Facility

Syed Mir Muhammad Shah, Jan Muhammad Sohu, Sarfraz Ahmed Dakhan et al. · TEM Journal · 2021 · 17 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Study +16