Mohd Ahmad Al-Hawari

Author

Also Known As

Al-Hawari, Mohammad, M. Al-Hawari, MOHD AHMAD AL-HAWARI, Maen Ahmad Al hawari, Moh'D Ahmad Al-Hawari, MohD Ahmad Al-Hawari, Mohammad A Ahmad Al-Hawari, Mohammad A Al-Hawari, Mohammad A. Al-Hawari, Mohammad Ahmad Al Hawari

Publications

1.7K

Citations

H-Index

105

Concepts

All Affiliations

University of Sharjah Al Akhawayn University Ajman University College of Business Administration Central Queensland University

About

Mohd Ahmad Al-Hawari is an author at University of Sharjah specializing in business, management, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	21	25	1.4K
2	Management	20	24	1.4K
3	Education	5	5	232
4	Engineering	3	3	201
5	Arts	1	1	32

Mohd Ahmad Al-Hawari

Publications

1.7K

Citations

H-Index

Page 1

	Year	Citations
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain Journal of Business and Psychology Employee InvolvementEmployee AttitudeManagementBusinessSupervision System	2019	195
How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices Mohd Ahmad Al-Hawari, Samina Quratulain, Shaker Bani‐Melhem Journal of Cleaner Production Performance StudiesGreen MarketingEngineeringEnvironmental ValuesManagement	2021	130
The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning Mohd Ahmad Al-Hawari, Samar Mouakket Education Business and Society Contemporary Middle Eastern Issues Customer SatisfactionE-learningUnited Arab EmiratesEducational PsychologyEducation	2010	123
The relationship between service quality and retention within the automated and traditional contexts of retail banking Mohd Ahmad Al-Hawari, Tony Ward, Leonce Newby Journal of service management Customer ExperienceCustomer SatisfactionDigital MarketingAutomated Service QualityConsumer Research	2009	109
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty Nelson Oly Ndubisi, Mumin Dayan, Volkan Yeniaras, Industrial Marketing Management MarketingService InnovationManagementBusinessBusiness Strategy	2019	97
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users Mohd Ahmad Al-Hawari Journal of Services Marketing Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchCustomer Sociability Level	2014	86
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors Shaker Bani‐Melhem, Samina Quratulain, Mohd Ahmad Al-Hawari Journal of Hospitality Marketing & Management Employee InvolvementWork AttitudeBehavioral SciencesEmployee AttitudeOrganizational Characteristic	2021	80
Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions Shaker Bani‐Melhem, Samina Quratulain, Mohd Ahmad Al-Hawari Journal of Hospitality Marketing & Management Customer SatisfactionSocial InfluenceHuman Resource ManagementOrganizational BehaviorSocial Sciences	2019	74
How the personality of retail bank customers interferes with the relationship between service quality and loyalty Mohd Ahmad Al-Hawari International Journal of Bank Marketing Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchPersonality Traits	2015	71
Abusive supervision and frontline employees’ attitudinal outcomes Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain International Journal of Contemporary Hospitality Management Customer SatisfactionSupervision (Telephony)HospitalitySocial InfluenceHuman Resource Management	2020	62

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