Mohd Ahmad Al-Hawari

Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain · Journal of Business and Psychology · 2019 · 195 citations

Employee Involvement, Employee Attitude, Management +8

How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices

Mohd Ahmad Al-Hawari, Samina Quratulain, Shaker Bani‐Melhem · Journal of Cleaner Production · 2021 · 130 citations

Performance Studies, Green Marketing, Engineering +11

The influence of technology acceptance model (TAM) factors on students' e‐satisfaction and e‐retention within the context of UAE e‐learning

Mohd Ahmad Al-Hawari, Samar Mouakket · Education Business and Society Contemporary Middle Eastern Issues · 2010 · 123 citations

Customer Satisfaction, E-learning, United Arab Emirates +21

The relationship between service quality and retention within the automated and traditional contexts of retail banking

Mohd Ahmad Al-Hawari, Tony Ward, Leonce Newby · Journal of service management · 2009 · 109 citations

Customer Experience, Customer Satisfaction, Digital Marketing +19

The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty

Nelson Oly Ndubisi, Mumin Dayan, Volkan Yeniaras et al. · Industrial Marketing Management · 2019 · 97 citations · Full text

Marketing, Service Innovation, Management +9