Concepedia

John Humble

JH

4

Publications

124

Citations

4

H-Index

1993

Active since

Affiliations

Digital Catapult (United Kingdom)(Current)

John Humble is an author at Digital Catapult (United Kingdom) specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingStrategic ManagementBusiness StrategyService ManagementCustomer SatisfactionStrategyEducationTechnology

Publications per year

1993–1994

4

Publications

4

Middle Managers: New Purpose, New Directions

David Jackson, John Humble · Journal of Management Development · 1994 · 52 citations

Services Management, Education, Human Resource Management +17

The strategic power of corporate values

John Humble, David Jackson, A. J. Thomson · Long Range Planning · 1994 · 37 citations

Corporate Strategy, Management, Business +7

Using service to gain a competitive edge—The PROMPT approach

Michael Quinn, John Humble · Long Range Planning · 1993 · 23 citations

Customer Satisfaction, Services Management, Service Study +7

Service Excellence – The Role of Information Technology

David Jackson, John Humble · Managing Service Quality · 1994 · 12 citations

Customer Satisfaction, Organization Studies, Information Service +14

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