Concepedia

Sandro Deretti

SD

1

Publications

56

Citations

1

H-Index

2018

Active since

Affiliations

Universidade Estadual do Paraná(Current)

Sandro Deretti is an author at Universidade Estadual do Paraná specializing in customer satisfaction, business strategy, and business.

Top concepts

BusinessMarketingManagementSupply ChainService QualityBusiness StrategyStrategic ManagementCustomer SatisfactionSupply Chain Management

Publications per year

2018–2018

1

Publications

1

Linking organizational service orientation to retailer profitability: Insights from the service-profit chain

Elten Briggs, Sandro Deretti, Heitor Takashi Kato · Journal of Business Research · 2018 · 56 citations

Customer Profitability, Customer Satisfaction, Service-profit Chain +12

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