Concepedia

Yi-Sung Cheng

YC

17

Publications

704

Citations

15

H-Index

2012

Active since

Affiliations

Chihlee Institute of Technology(Current)

University of Missouri

National Kaohsiung University of Hospitality and Tourism

Western Carolina University

Ming Chuan University

Yi-Sung Cheng is an author at Chihlee Institute of Technology specializing in customer satisfaction, business, and marketing.

Top concepts

Customer SatisfactionBusinessMarketingManagementTourismConsumer ResearchCultureBehavioral ScienceHospitality IndustryHospitality Management

Publications per year

2012–2023

17

Publications

17

Effects of Tour Guide Interpretation and Tourist Satisfaction on Destination Loyalty in Taiwan’s Kinmen Battlefield Tourism: Perceived Playfulness and Perceived Flow as Moderators

Nien‐Te Kuo, Kuo‐Chien Chang, Yi-Sung Cheng et al. · Journal of Travel & Tourism Marketing · 2015 · 110 citations

Customer Satisfaction, Culture, Kinmen Battlefield Tourism +15

How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

Nien‐Te Kuo, Kuo‐Chien Chang, Yi-Sung Cheng et al. · Asia Pacific Journal of Tourism Research · 2012 · 87 citations

Customer Satisfaction, Service Quality, Service Recovery +12

The mediating effect of flow experience on social shopping behavior

Chia‐Lin Hsu, Kuo‐Chien Chang, Nien‐Te Kuo et al. · Information Development · 2016 · 63 citations

Customer Satisfaction, Behavioral Decision Making, Flow Experience +18

How social capital affects support intention: The mediating role of place identity

Nien‐Te Kuo, Yi-Sung Cheng, Kuo‐Chien Chang et al. · Journal of Hospitality and Tourism Management · 2020 · 56 citations

Social Context, Social Identity, Culture +10

The Asymmetric Effect of Tour Guide Service Quality on Tourist Satisfaction

Nien‐Te Kuo, Yi-Sung Cheng, Kuo‐Chien Chang et al. · Journal of Quality Assurance in Hospitality & Tourism · 2018 · 48 citations

Rows per page

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