Concepedia
Statistics
Publications
7
Citations
945
H-Index
Active since
1961
Affiliations
Al Akhawayn University(Current)
Texas A&M University
Jennifer Cox is an author at Al Akhawayn University specializing in business, education, and management.
Top concepts
BusinessEducationMarketingManagementCustomer SatisfactionSociologyAnthropologyHuman CapitalHuman ResourcesService Quality
Publications per year
1961–2005
Service quality and e‐commerce: an exploratory analysis
Jennifer Cox, B.G. Dale · Managing Service Quality · 2001 · 469 citations
Customer Satisfaction, Digital Marketing, Physical Services +18
Key quality factors in Web site design and use: an examination
Jennifer Cox, B.G. Dale · International Journal of Quality & Reliability Management · 2002 · 224 citations
Total Quality Management, Customer Satisfaction, Engineering +19
The role of communication, technology, and cultural identity in repatriation adjustment
Jennifer Cox · International Journal of Intercultural Relations · 2004 · 149 citations
Ethnicity, Culture, Cultural Identity +8
SERVICE QUALITY AND ECOMMERCE: AN EXPLORATORY ANALYSIS
Jennifer Cox, B.G. Dale · Data Archiving and Networked Services (DANS) · 2001 · 56 citations
Total Quality Management, Customer Satisfaction, Service Quality +5
National Human Resource Development in Transitioning Societies in the Developing World: Morocco
Jennifer Cox, Khadija Al Arkoubi, Samuel D. Estrada · Advances in Developing Human Resources · 2005 · 20 citations
Development Theory, Development Economics, Economic Development +22
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