Concepedia

Jennifer Worsfold

JW

1

Publications

42

Citations

1

H-Index

2007

Active since

Affiliations

Griffith University(Current)

Jennifer Worsfold is an author at Griffith University specializing in business, service quality, and customer satisfaction.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceCrisis ManagementPerformance StudiesCustomer SatisfactionOrganizational Behavior

Publications per year

2007–2007

1

Publications

1

Interactive Effects of Proactive and Reactive Service Recovery Strategies: The Case of Rapport and Compensation<sup>1</sup>

Kate Worsfold, Jennifer Worsfold, Graham L. Bradley · Journal of Applied Social Psychology · 2007 · 42 citations · Full text

Service Provider, Customer Satisfaction, Different Strategies +15

Rows per page

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