Concepedia

Jean‐Baptiste Suquet

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Statistics

Publications

5

Citations

146

H-Index

5

Active since

2009

Affiliations

NEOMA Business School(Current)

Jean‐Baptiste Suquet is an author at NEOMA Business School specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorOrganizational CommunicationService ManagementLawArtsEducationMarketingSociology

Publications per year

2009–2022

5

Publications

5

Drawing the line: how inspectors enact deviant behaviors

Jean‐Baptiste Suquet · Journal of Services Marketing · 2010 · 54 citations

Ticket Inspectors, Behavioral Sciences, Performance Studies +15

A professionalization framework to understand the structuring of work

Sylvain Bureau, Jean‐Baptiste Suquet · European Management Journal · 2009 · 35 citations

Organizational Communication, Workforce Development, Professionalization Framework +9

Unpacking the Service Triangle: Arranging Power Relations Between Frontline Occupations

Dilip Subramanian, Jean‐Baptiste Suquet · Work and Occupations · 2017 · 31 citations

Service Work Scholarship, Labor Process Studies, Organizational Communication +15

A business model innovation methodology for implementing digital interpretation experiences in European cultural heritage attractions

Elsa Gatelier, David Ross, Laura Phillips et al. · Journal of Heritage Tourism · 2022 · 14 citations

Knocking sovereign customers off their pedestals? When contact staff educate, amateurize, and penalize deviant customers

Aurélien Rouquet, Jean‐Baptiste Suquet · Human Relations · 2020 · 12 citations

Customer Satisfaction, Sovereign Customers, Consumer Research +24

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