Concepedia

Jeffrey J. Bailey

JJ

13

Publications

512

Citations

11

H-Index

1993

Active since

Affiliations

University of Idaho(Current)

Jeffrey J. Bailey is an author at University of Idaho specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingOrganizational BehaviorCustomer SatisfactionEducationHuman ResourcesService QualityOrganizational CommunicationEmotion

Publications per year

1993–2007

13

Publications

13

Service Encounter Emotional Value

Jeffrey J. Bailey, Dwayne D. Gremler, Michael A. McCollough · Services Marketing Quarterly · 2001 · 85 citations

Customer Satisfaction, Empathy, Value Theory +20

Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences

Jeffrey J. Bailey, Michael A. McCollough · Journal of Professional Services Marketing · 2000 · 75 citations

Customer Experience, Customer Satisfaction, Empathy +18

Regret Avoidance and Risk Tolerance

Jeffrey J. Bailey, Chris Kinerson · 2005 · 70 citations

Regret Avoidance, Behavioral Decision Making, Individual Decision Making +18

Students as Clients in a Professional/Client Relationship

Jeffrey J. Bailey · Organizational Behavior Teaching Review · 2000 · 64 citations

Problematic Student-as-customer Metaphor, Teacher Education, Relationship Marketing +12

Team Conflict Self-Efficacy and Outcome Expectancy of Business Students

Robert W. Stone, Jeffrey J. Bailey · Journal of Education for Business · 2007 · 51 citations

Self-efficacy Theory, Teamwork Skills, Management Education +12

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