Concepedia

Frederick A. Frost

FA

Statistics

Publications

7

Citations

560

H-Index

7

Active since

1991

Affiliations

Curtin University(Current)

Frederick A. Frost is an author at Curtin University specializing in management, business, and customer satisfaction.

Publications per year

1991–2003

7

Publications

7

INTSERVQUAL – an internal adaptation of the GAP model in a large service organisation

Frederick A. Frost, Mukesh Kumar · Journal of Services Marketing · 2000 · 243 citations

Business, Marketing, Marketing Management +14

The use of strategic tools by small and medium‐sized enterprises: an Australasian study

Frederick A. Frost · Strategic Change · 2003 · 138 citations

Business, Strategic Management, Strategy +8

Service quality between internal customers and internal suppliers in an international airline

Frederick A. Frost, Mukesh Kumar · International Journal of Quality & Reliability Management · 2001 · 104 citations

Management, Marketing, Quality Management +17

The use of stakeholder analysis to understand ethical and moral issues in the primary resource sector

Frederick A. Frost · Journal of Business Ethics · 1995 · 26 citations

Management, Natural Resource Governance, Ethics +9

The perception of Ethiopia as a tourist destination: An Australian perspective

Tekle Shanka, Frederick A. Frost · Asia Pacific Journal of Tourism Research · 1999 · 21 citations

Management, Tourism Management, Destination Management +16

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