Concepedia
Statistics
Publications
6
Citations
227
H-Index
Active since
2012
Affiliations
I-Shou University(Current)
Singapore Institute of Technology
Poh Theng Loo is an author at I-Shou University specializing in management, marketing, and business.
Top concepts
MarketingManagementBusinessConsumer ResearchCustomer SatisfactionService QualityHospitality MarketingInteractive MarketingHospitality ManagementArts
Publications per year
2012–2021
Co-creating interactive dining experiences via interconnected and interoperable smart technology
Rosanna Leung, Poh Theng Loo · Asian Journal of Technology Innovation · 2020 · 55 citations
A service failure framework of hotels in Taiwan
Poh Theng Loo, Rosanna Leung · Journal Of Vacation Marketing · 2016 · 45 citations
Customer Satisfaction, Luxury Hotel Practitioners, Consumer Research +18
Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation
Poh Theng Loo, Huey Chern Boo, Catheryn Khoo‐Lattimore · Journal of Hospitality Marketing & Management · 2012 · 42 citations
Customer Satisfaction, Complaint Motives, Double Deviation +17
Consumer behavior in hospitality and tourism
Saurabh Kumar Dixit, Kuan-Huei Lee, Poh Theng Loo · Journal of Global Scholars of Marketing Science · 2019 · 36 citations · Full text
Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages
Poh Theng Loo · Tourism Management Perspectives · 2020 · 27 citations
Social Networks, Social Media, Digital Marketing +15
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