Carl P. Borchgrevink

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink · Journal of Applied Psychology · 2003 · 415 citations

Hand washing practices in a college town environment.

Carl P. Borchgrevink, JaeMin Cha, Seung‐Hyun Kim · PubMed · 2013 · 166 citations

Sanitation, Urban Health, Preventive Medicine +11

Customer service employees’ behavioral intentions and attitudes: an examination of construct validity and a path model

Alex M. Susskind, Carl P. Borchgrevink, K. Michele Kacmar et al. · International Journal of Hospitality Management · 2000 · 160 citations

Customer Satisfaction, Service Quality, Service Research +11

How Organizational Standards and Coworker Support Improve Restaurant Service

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink · Cornell Hotel and Restaurant Administration Quarterly · 2007 · 135 citations

Customer Satisfaction, Employee Attitude, Guest Satisfaction +15

Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types

JaeMin Cha, Carl P. Borchgrevink · Journal of Quality Assurance in Hospitality & Tourism · 2018 · 87 citations

Customer Satisfaction, Consumer Research, Hospitality +17