Concepedia

Joanne Chan

JC

Statistics

Publications

2

Citations

56

H-Index

2

Active since

1997

Affiliations

National University of Singapore(Current)

Joanne Chan is an author at National University of Singapore specializing in business, management, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer SatisfactionTotal Quality ManagementEngineeringQuality ControlService QualityCustomer ServiceConsumer Research

Publications per year

1997–2000

2

Publications

2

Quality practices in the manufacturing industry in the UK and Malaysia

Z. Abdul-Aziz, Joanne Chan, A. V. Metcalfe · Total Quality Management · 2000 · 39 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Management of market quality for correspondent banking products

Zeph Yun Chang, Joanne Chan, Siew Leng Leck · International Journal of Bank Marketing · 1997 · 17 citations

Total Quality Management, Customer Satisfaction, Customer Experience +18

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