Concepedia

Jen Li Wong

JL

1

Publications

262

Citations

1

H-Index

2000

Active since

Affiliations

National University of Singapore(Current)

Jen Li Wong is an author at National University of Singapore specializing in firm performance, business strategy, and customer satisfaction.

Top concepts

BusinessMarketingManagementHuman ResourcesService QualityFirm PerformanceBusiness StrategyStrategic ManagementCustomer SatisfactionPerformance Management

Publications per year

2000–2000

1

Publications

1

TQM and business performance in the service sector: a Singapore study

Shaukat A. Brah, Jen Li Wong, B. Madhu Rao · International Journal of Operations & Production Management · 2000 · 262 citations

Total Quality Management, Customer Satisfaction, Tqm Implementations +17

Rows per page

1–1 of 1