Concepedia

Zahir Osman

ZO

17

Publications

339

Citations

11

H-Index

2013

Active since

Affiliations

Limkokwing University of Creative Technology(Current)

Open University Malaysia

Zahir Osman is an author at Limkokwing University of Creative Technology specializing in management, business, and marketing.

Top concepts

BusinessMarketingManagementCustomer SatisfactionStructural Equation ModelingService QualityTourismTrustEducationTourism Supply

Publications per year

2013–2023

17

Publications

17

Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism

Zahir Osman, Ilham Sentosa · SSRN Electronic Journal · 2013 · 89 citations · Full text

Total Quality Management, Customer Satisfaction, Malaysian Rural Tourism +9

A study of mediating effect of trust on customer satisfaction and customer loyalty relationship in Malaysian rural tourism

Admin Admin, Zahir Osman, Ilham Sentosa · European Journal of Tourism Research · 2013 · 33 citations · Full text

Customer Satisfaction, Tourism Performance, Tourism Supply +19

Online Purchasing Trend in the Retail Industry in Saudi

Mohamad Kebah, Valliappan Raju, Zahir Osman · International Journal of Recent Technology and Engineering (IJRTE) · 2019 · 24 citations · Full text

Customer Satisfaction, Online Customer Behavior, Mobile Commerce +15

INFLUENCE OF CUSTOMER SATISFACTION ON SERVICE QUALITY AND TRUST RELATIONSHIP IN MALAYSIAN RURAL TOURISM

Zahir Osman, Ilham Sentosa · SSRN Electronic Journal · 2013 · 22 citations · Full text

Total Quality Management, Customer Satisfaction, Tourism Performance +14

A Study of Mediating Effect of Trust on Customer Satisfaction and Customer Loyalty Relationship in Malaysian Rural Tourism

Zahir Osman, Ilham Sentosa · SSRN Electronic Journal · 2013 · 19 citations · Full text

Customer Satisfaction, Tourism Performance, Tourism Supply +19

Rows per page

1–5 of 17