Concepedia

Ilham Sentosa

IS

23

Publications

912

Citations

17

H-Index

2012

Active since

Affiliations

University of Kuala Lumpur(Current)

Limkokwing University of Creative Technology

Ilham Sentosa is an author at University of Kuala Lumpur specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionStructural Equation ModelingOrganizational BehaviorTourismHuman ResourcesEducationService Quality

Publications per year

2012–2023

23

Publications

23

An Easy Approach to Exploratory Factor Analysis: Marketing Perspective

Noor Ul Hadia, Naziruddin Abdullah, Ilham Sentosa · Journal of Educational and Social Research · 2016 · 276 citations · Full text

Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism

Zahir Osman, Ilham Sentosa · SSRN Electronic Journal · 2013 · 89 citations · Full text

Total Quality Management, Customer Satisfaction, Malaysian Rural Tourism +9

Examining a Theory of Planned Behavior (Tpb) and Technology Acceptance Model (Tam) in Internetpurchasing Using Structural Equation Modeling

Ilham Sentosa, Nik Kamariah Nik Mat · Researchers World – Journal of Arts Science & Commerce · 2012 · 79 citations

Customer Satisfaction, Consumer Research, Technology Adoption +18

The role of open innovation and a normalizing mechanism of social capital in the tourism industry

Sanmugam Annamalah, Pradeep Paraman, Selim Ahmed et al. · Journal of Open Innovation Technology Market and Complexity · 2023 · 58 citations · Full text

Culture, Innovation, Economic Development +13

Predicting IoT Service Adoption towards Smart Mobility in Malaysia: SEM-Neural Hybrid Pilot Study

Waqas Ahmed, Sheikh Muhamad, Ilham Sentosa et al. · International Journal of Advanced Computer Science and Applications · 2020 · 47 citations · Full text

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