Concepedia
Statistics
Publications
3
Citations
132
H-Index
Active since
2020
Affiliations
Hanyang University(Current)
National Tsing Hua University
Kangcheol Lee is an author at Hanyang University specializing in customer satisfaction, business, and management.
Top concepts
BusinessCustomer SatisfactionMarketingManagementArtsMotivationPsychologyHospitalityConsumer BehaviorConsumer Research
Publications per year
2020–2023
Effects of characteristics of in-store retail technology on customer citizenship behavior
Taeshik Gong, Chen‐Ya Wang, Kangcheol Lee · Journal of Retailing and Consumer Services · 2021 · 67 citations
Customer Citizenship Behavior, Customer Satisfaction, Customer Experience +11
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Taeshik Gong, Chen‐Ya Wang, Kangcheol Lee · Journal of Retailing and Consumer Services · 2020 · 45 citations
Customer Satisfaction, Hospitality Marketing, Business +5
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
Kangcheol Lee, Taeshik Gong · Journal of Services Marketing · 2023 · 20 citations
Customer Satisfaction, Organizational Characteristic, Organizational Culture +23
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