Dennis J. Scotti

Links Among High-Performance Work Environment, Service Quality, and Customer Satisfaction: An Extension to the Healthcare Sector

Dennis J. Scotti, Joel Harmon, Scott Behson · Journal of Healthcare Management · 2007 · 173 citations

Total Quality Management, Customer Satisfaction, Healthcare Managers +16

Effects of High-Involvement Work Systems on Employee Satisfaction and Service Costs in Veterans Healthcare

Joel Harmon, Dennis J. Scotti, Scott Behson · Journal of Healthcare Management · 2003 · 132 citations

Health Administration, Work Organization, Veterans Healthcare +24

Service‐oriented Thinking and its Implications for theMarketing Mix

Mary H. Beaven, Dennis J. Scotti · Journal of Services Marketing · 1990 · 58 citations

Procedural and clinical outcomes after catheter ablation of unstable ventricular tachycardia supported by a percutaneous left ventricular assist device

Arash Aryana, Padraig Gearoid O’Neill, David A. Gregory et al. · Heart Rhythm · 2014 · 54 citations

Heart Failure, Catheter Ablation, Device Therapy +10

Percutaneous cardiac assist devices compared with surgical hemodynamic support alternatives

Brijeshwar Maini, David A. Gregory, Dennis J. Scotti et al. · Catheterization and Cardiovascular Interventions · 2013 · 39 citations