Pooja Sengupta

Examining the determinants of the count of customer reviews in peer-to-peer home-sharing platforms using clustering and count regression techniques

Baidyanath Biswas, Pooja Sengupta, Dwaipayan Chatterjee · Decision Support Systems · 2020 · 61 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +8

Exploration of Relationship between FDI and GDP: A Comparison between India and Its Neighbouring Countries

Pooja Sengupta, Roma Puri · Global Business Review · 2018 · 52 citations

Economics, Neighbouring Countries, International Economics +13

A critical assessment of consumer reviews: A hybrid NLP-based methodology

Baidyanath Biswas, Pooja Sengupta, Ajay Kumar et al. · Decision Support Systems · 2022 · 48 citations · Full text

Customer Satisfaction, Customer Review, Opinion Aggregation +12

Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study

Baidyanath Biswas, Pooja Sengupta, Boudhayan Ganguly · Electronic Markets · 2021 · 37 citations · Full text

Culture, Cross-cultural Study, Online Customer Behavior +9

Examining the predictors of successful Airbnb bookings with Hurdle models: Evidence from Europe, Australia, USA and Asia-Pacific cities

Pooja Sengupta, Baidyanath Biswas, Ajay Kumar et al. · Journal of Business Research · 2021 · 37 citations

Customer Satisfaction, Revenue Management, Economics +10