Robert H. Bosselman

Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education

Eric A. Brown, Nicholas J. Thomas, Robert H. Bosselman · International Journal of Hospitality Management · 2015 · 224 citations · Full text

Hospitality Education, Hospitality Human Resources, Culture +10

Top managers’ environmental values, leadership, and stakeholder engagement in promoting environmental sustainability in the restaurant industry

Yoon Jung Jang, Tianshu Zheng, Robert H. Bosselman · International Journal of Hospitality Management · 2017 · 219 citations

Environmental Sustainability, Engineering, Management +13

Measuring customer perceptions of restaurant innovativeness: Developing and validating a scale

Eojina Kim, Liang Tang, Robert H. Bosselman · International Journal of Hospitality Management · 2018 · 148 citations

Customer Experience, Customer Satisfaction, Service Quality +11

Understanding customer behavior in name-brand Korean coffee shops: The role of self-congruity and functional congruity

Juhee Kang, Liang Tang, Ju Yup Lee et al. · International Journal of Hospitality Management · 2011 · 115 citations

Customer Satisfaction, Customer Behavior, Management +9

Customer Perceptions of Innovativeness: An Accelerator for Value Co-Creation

Eojina Kim, Liang Tang, Robert H. Bosselman · Journal of Hospitality & Tourism Research · 2019 · 107 citations

Marketing, Customer Satisfaction, Service Research +13