Concepedia

Jelena Kapeš

JK

5

Publications

104

Citations

5

H-Index

2021

Active since

Affiliations

University of Rijeka(Current)

Juraj Dobrila University of Pula

Jelena Kapeš is an author at University of Rijeka specializing in marketing, customer satisfaction, and communication.

Top concepts

MarketingCommunicationCustomer SatisfactionTourismBusinessManagementCommunication SkillsHospitality IndustryHospitality MarketingHospitality Management

Publications per year

2021–2022

5

Publications

5

Measuring the importance of communication skills in tourism

Ana Čuić Tanković, Jelena Kapeš, Dragan Benazić · Economic Research-Ekonomska Istraživanja · 2022 · 40 citations · Full text

Customer Satisfaction, Tourism Management, Human Communication +14

Impact of theCOVID-19 Pandemic on Tourism

Dina Lončarić, Petra Popović, Jelena Kapeš · Tourism · 2022 · 19 citations · Full text

IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES

Ana Čuić Tanković, Jelena Kapeš, Valentina Kraljić · Tourism in South East Europe .../Tourism in Southern and Eastern Europe · 2021 · 18 citations · Full text

Customer Satisfaction, Tourism Management, Tourism Performance +16

Communication skills in generation Z as future tourism employees

Ana Čuić Tanković, Jelena Kapeš, Dragan Benazić · Communication Research and Practice · 2022 · 14 citations

MANAGEMENT RESPONSE STRATEGIES TO A NEGATIVE ONLINE REVIEW: INFLUENCE ON POTENTIAL GUESTS’ TRUST

Jelena Kapeš, Karla Keča, Nikolina Fugošić et al. · Tourism and hospitality management · 2022 · 13 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +21

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