Concepedia

Valentina Kraljić

VK

2

Publications

32

Citations

2

H-Index

2021

Active since

Affiliations

University of Rijeka(Current)

Valentina Kraljić is an author at University of Rijeka specializing in customer satisfaction, business, and destination marketing.

Top concepts

TourismBusinessMarketingManagementCommunicationHospitality IndustryCustomer SatisfactionDestination MarketingHospitality MarketingOrganizational Communication

Publications per year

2021–2023

2

Publications

2

IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES

Ana Čuić Tanković, Jelena Kapeš, Valentina Kraljić · Tourism in South East Europe .../Tourism in Southern and Eastern Europe · 2021 · 18 citations · Full text

Customer Satisfaction, Tourism Management, Tourism Performance +16

Employee communication and soft skills influencing tourists’ satisfaction

Ana Čuić Tanković, Vanja Vitezić, Valentina Kraljić · European Journal of Tourism Research · 2023 · 14 citations · Full text

Customer Satisfaction, Tourism Management, Rendered Service +16

Rows per page

1–2 of 2