Concepedia

Aikaterini C. Valvi

AC

4

Publications

233

Citations

4

H-Index

2012

Active since

Affiliations

Birkbeck, University of London(Current)

University College London

Aikaterini C. Valvi is an author at Birkbeck, University of London specializing in management, interactive marketing, and customer satisfaction.

Top concepts

ManagementArtsMarketingCommunicationConsumer ResearchDigital MarketingCustomer SatisfactionInteractive MarketingOrganizational CommunicationBusiness

Publications per year

2012–2013

4

Publications

4

E-Loyalty is not all about Trust, Price also Matters:Extending expectation-confirmation theory in bookselling websites

Aikaterini C. Valvi, Douglas West · Research Portal (King's College London) · 2013 · 102 citations

Critical review of the e-loyalty literature: a purchase-centred framework

Aikaterini C. Valvi, Konstantinos C. Fragkos · Electronic Commerce Research · 2012 · 100 citations · Full text

Electronic Marketplace, Customer Satisfaction, Online Customer Behavior +8

Crisis communication strategies: a case of British Petroleum

Aikaterini C. Valvi, Konstantinos C. Fragkos · Industrial and Commercial Training · 2013 · 17 citations

Crisis Management Strategy, Communication, Public Relations +22

Online and mobile customer behaviour: a critical evaluation of Grounded Theory studies

Aikaterini C. Valvi, Constantinos C. Frangos, Christos C. Frangos · Behaviour and Information Technology · 2013 · 14 citations

Customer Experience, Customer Satisfaction, Digital Marketing +21

Rows per page

1–4 of 4