Concepedia

Padma Panchapakesan

PP

Statistics

Publications

16

Citations

1.2K

H-Index

14

Active since

2009

Affiliations

Iscte – Instituto Universitário de Lisboa(Current)

Indian Institute of Technology Madras

Taylor's University

Padma Panchapakesan is an author at Iscte – Instituto Universitário de Lisboa specializing in management, marketing, and business.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionService QualityConsumer ResearchHospitality ManagementTourismInteractive MarketingCustomer Service

Publications per year

2009–2023

16

Publications

16

Understanding the use of Virtual Reality in Marketing: A text mining-based review

Sandra María Correia Loureiro, João Guerreiro, Sara Eloy et al. · Journal of Business Research · 2018 · 302 citations

Marketing Analytics, Customer Satisfaction, Online Customer Behavior +12

Guest satisfaction & dissatisfaction in luxury hotels: An application of big data

Padma Panchapakesan, Jiseon Ahn · International Journal of Hospitality Management · 2019 · 225 citations

Marketing, Customer Satisfaction, Luxury Hotels +9

Service quality and its impact on customer satisfaction in Indian hospitals

Padma Panchapakesan, Chandrasekharan Rajendran, Prakash Sai Lokachari · Benchmarking An International Journal · 2010 · 177 citations

Total Quality Management, Customer Satisfaction, Services Management +18

A conceptual framework of service quality in healthcare

Padma Panchapakesan, Chandrasekharan Rajendran, L. Prakash Sai · Benchmarking An International Journal · 2009 · 112 citations

Total Quality Management, Customer Satisfaction, Family Medicine +18

A passion for fashion

Sandra María Correia Loureiro, Inês Costa, Padma Panchapakesan · International Journal of Retail & Distribution Management · 2017 · 54 citations

Fashion Clothes, Consumer Research, Social Influence +19

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