31
Publications
1.1K
Citations
18
H-Index
2010
Active since
Llewellyn Leonard is an author at University of South Africa specializing in african development, social sciences, and sustainable development.
Top concepts
Social SciencesAfrican DevelopmentSustainable DevelopmentAnthropologyPublic PolicyTourismEnvironmental PolicyEngineeringGeographyEnvironmental Justice
Publications per year
2010–2024
31
31
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Robin Nunkoo, Viraiyan Teeroovengadum, Peta Thomas et al. · International Journal of Contemporary Hospitality Management · 2017 · 121 citations
Total Quality Management, Customer Satisfaction, Consumer Research +16
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1–5 of 31