Concepedia
Statistics
Publications
41
Citations
3.4K
H-Index
32
Active since
2005
Affiliations
Temple University(Current)
Kansas State University
East Carolina University
St. John's University
Chihyung Ok is an author at Temple University specializing in management, hospitality management, and marketing.
Publications per year
2005–2024
Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor
Junghoon Lee, Chihyung Ok · International Journal of Hospitality Management · 2012 · 345 citations
Management, Hospitality Management, Psychology +17
Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory
Junghoon Lee, Chihyung Ok · International Journal of Hospitality Management · 2013 · 227 citations
Management, Hospitality Management, Organizational Behavior +14
The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food
Chihyung Ok · Journal of Travel & Tourism Marketing · 2013 · 220 citations
Social Sciences, Marketing, Social Psychology +17
The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants
Jinsoo Hwang, Chihyung Ok · International Journal of Hospitality Management · 2012 · 196 citations
Business, Hospitality Management, Marketing +17
Modeling Roles of Service Recovery Strategy: A Relationship-Focused View
Chihyung Ok, Ki‐Joon Back, Carol W. Shanklin · Journal of Hospitality & Tourism Research · 2005 · 188 citations
Business, Social Psychology, Consumer Behavior +15
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