Concepedia

Chihyung Ok

CO

Statistics

Publications

41

Citations

3.3K

H-Index

32

Active since

2005

Affiliations

Temple University(Current)

Kansas State University

East Carolina University

St. John's University

Chihyung Ok is an author at Temple University specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingHospitality ManagementCustomer SatisfactionConsumer ResearchHospitality IndustryHospitality MarketingOrganizational BehaviorConsumer Behavior

Publications per year

2005–2024

41

Publications

41

Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

Junghoon Lee, Chihyung Ok · International Journal of Hospitality Management · 2012 · 338 citations

Job Satisfaction, Employee Attitude, Burnout +12

Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory

Junghoon Lee, Chihyung Ok · International Journal of Hospitality Management · 2013 · 218 citations

Hospitality Human Resources, Employee Attitude, Resources Theory +9

The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food

Ae-Joo Lee, Chihyung Ok · Journal of Travel & Tourism Marketing · 2013 · 211 citations

Customer Satisfaction, Behavioral Intention, Behavioral Decision Making +17

The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants

Jinsoo Hwang, Chihyung Ok · International Journal of Hospitality Management · 2012 · 192 citations

Consumer Decision Making, Consumer Culture, Fine Dining Restaurants +12

Modeling Roles of Service Recovery Strategy: A Relationship-Focused View

Chihyung Ok, Ki‐Joon Back, Carol W. Shanklin · Journal of Hospitality & Tourism Research · 2005 · 188 citations

Service Provider, Customer Satisfaction, Service Recovery Strategy +18

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