Concepedia

Mabel Birungi Komunda

MB

3

Publications

189

Citations

3

H-Index

2012

Active since

Affiliations

University of Gävle(Current)

Mabel Birungi Komunda is an author at University of Gävle specializing in service quality, customer satisfaction, and business.

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Publications per year

2012–2017

3

Publications

3

Remedy or cure for service failure?

Mabel Birungi Komunda, Aihie Osarenkhoe · Business Process Management Journal · 2012 · 155 citations · Full text

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Redress for Customer Dissatisfaction and Its Impact on Customer Satisfaction and Customer Loyalty

Aihie Osarenkhoe, Mabel Birungi Komunda · Journal of Marketing Development and Competitiveness · 2013 · 20 citations

, , +13

Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty

Aihie Osarenkhoe, Mabel Birungi Komunda, Jotham Byarugaba · DergiPark (Istanbul University) · 2017 · 14 citations · Full text

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