Concepedia
Statistics
Publications
3
Citations
85
H-Index
Active since
2010
A. Ananth is an author specializing in business, service quality, and customer satisfaction.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceCustomer SatisfactionConsumer ResearchTotal Quality ManagementMarketing StrategyCorporate Governance
Publications per year
2010–2011
SERVICE QUALITY GAP ANALYSIS IN PRIVATE SECTOR BANKS- A CUSTOMERS PERSPECTIVE
A. Ananth, R. Ramesh, B. Prabaharan · RePEc: Research Papers in Economics · 2010 · 34 citations
Total Quality Management, Customer Satisfaction, Customer Experience +12
Impact of corporate social responsibility on customer satisfaction in banking service
N. Senthikumar, A. Ananth, Arulraj Arockiasamy · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2011 · 33 citations · Full text
Customer Satisfaction, Banking Service, Service Quality +14
Service quality gap analysis in private sector bank - a customer perspective
A. Ananth, R. Ramesh, B. Prabaharan · Munich Personal RePEc Archive (Ludwig Maximilian University of Munich) · 2010 · 18 citations
Total Quality Management, Customer Satisfaction, Customer Experience +15
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