Concepedia
Statistics
Publications
2
Citations
52
H-Index
Active since
2010
B. Prabaharan is an author specializing in service quality, total quality management, and customer satisfaction.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchCustomer SatisfactionTotal Quality Management
Publications per year
2010–2010
SERVICE QUALITY GAP ANALYSIS IN PRIVATE SECTOR BANKS- A CUSTOMERS PERSPECTIVE
A. Ananth, R. Ramesh, B. Prabaharan · RePEc: Research Papers in Economics · 2010 · 34 citations
Total Quality Management, Customer Satisfaction, Customer Experience +12
Service quality gap analysis in private sector bank - a customer perspective
A. Ananth, R. Ramesh, B. Prabaharan · Munich Personal RePEc Archive (Ludwig Maximilian University of Munich) · 2010 · 18 citations
Total Quality Management, Customer Satisfaction, Customer Experience +15
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