Statistics
Publications
7
Citations
918
H-Index
7
Active since
1999
Affiliations
University of Pennsylvania(Current)
Thomas Y. Lee is an author at University of Pennsylvania specializing in online reviews, interactive marketing, and customer satisfaction.
Publications per year
1999–2011
7
7
Needs-based analysis of online customer reviews
Thomas Y. Lee · 2007 · 40 citations
Customer Satisfaction, Engineering, Online Customer Reviews +22
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